Terms & Conditions

All prices are in Australian dollars.

Delivery is added at checkout based on postcodes. 

Delivery prices are based on zones within our delivery area. 

Substitution

We reserve the right to substitute a product of equivalent value where a listed product is unavailable. When making substitutions we don't call the sender as this could delay the order from being delivered on the requested date. 

Please trust that our staff always make your order as close to the pictures photo as possible. 

Seasonal conditions affect the supply of flowers. Specific varieties or colours may not always be available or meet our quality standards. In some cases, substitutions may be necessary to fulfil your order. 

Choosing the right flowers is a very important and emotional statement, we will pay close attention to design elements such as size, style, colour and balance, and when a substitution is necessary, similarly shaped flowers will be used. If we are out of a particular decorative element such as a vase, basket, or ceramic container, a similar one of equal or greater value will be substituted.

Cancellations

If you choose to cancel your order once it has been placed we are more than happy to offer a full refund back to your credit card (less a $10.00 administration charge).

We are unable to offer a refund on the day of dispatch as the flowers and gifts will already be on the way. (This applies to all orders, placed via the Website or over the phone).

If your order is a "special order" and we have specifically ordered your product in for you, then no refund will be available.

Deliveries

In the highly unlikely event that your flowers are not received, please contact us as soon as possible so we investigate your order. (Non-delivery queries must be lodged with us within 2 days).

If you have given us a wrong address, and we are required to collect the flowers and re-deliver to another address you have provided, there will be another delivery charge required. 

If you are the customer, you must make sure that the recipient will be at the location on the date given on the order for delivery. Flowers will always be left at the address in the safest place possible. However in any case we are not responsible for deliveries if the recipient is not at the address provided.

To avoid delay with your order, if you select the incorrect delivery charge when using our checkout, we reserve the right to charge your account the additional amount without confirmation.

If the recipient is not home, then the gift will be left in what we deem to be a safe place on the premises, and a calling card will be left to advise of the delivery.

If no safe place is available for delivery, then further instructions will be requested from the sender. If the recipient or the sender can't be contacted, the flowers will be returned to Moreton Bay Florist. A 2nd delivery fee will be payable if flowers have to be re-delivered. Flowers not being able to be left at the premises on the first attempt does not warrant a reason for cancellation of the order.

Valentine's Day, Mother's Day & Christmas Deliveries

Deliveries for our peak trading days will be between 7am and 6pm.  Timed deliveries, such as AM or PM or specific times, we DO NOT offer. Because of our large region, and volume of orders, we Do Not offer timed deliveries. Please ensure the recipient will be available at the allocated address. If we are delivering to a work address, please advise us of the recipient's working hours and a backup delivery address in the notes section. This is essential, so it doesn't delay delivery.

Privacy

We do not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). We only use such voluntarily submitted information for the purposes for which it was submitted.

When you place an order we will ask you to provide certain information about yourself, such as your name, phone number and e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and only share the information with Visa, Mastercard, PayPal etc. in order to process your order.

Security

We have used tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order "checkout" you will see a lock icon appear on the status bar of your browser.

This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than our gateway company Payment Express.

Returns Policy

Moreton Bay Florist is committed to providing quality products to our customers.

If for any reason you are not completely satisfied with your flowers and / or gift please contact us immediately. Your flowers and / or gift may be exchanged for another gift to the same value. If the flowers and / or gift is of a higher value the customer is required to make payment of the difference.

Returns claims must be made within 24 hours and the product must be in its original condition. Photos must be provided of the product that was received. 

Please send any claims through to us direct at moretonbayflorist@gmail.com

**Please note that as flowers are a perishable product we are unable to offer refunds**

We do not offer refunds, exchanges or store credits for "Change of mind" 

Alcohol Gifts

We will not send alcohol to persons under 18 years of age. 

Where Alcoholic gifts such as wine are purchased with an order: Identification may be asked upon delivery to ensure the recipient is over 18 years of age & a signature may also be required. 

We are unable to leave the gift at the premises if the recipient is not home where there is an alcoholic gift attached. 

We are unable to send alcohol alone - this must be accompanied with flowers or a hamper.